In the event that an order needs to be canceled, there will be a 48-hour window to make that change. If made in that time frame a full refund will be granted. If the request to cancel an order is after 48-hours, only a partial refund will be granted. A new order will have to be placed in order to receive new product because these items are of a dairy content and a short expiration time frame. It will be up to the owner to make any changes that she sees fit for her to replace. Please include in the request of a canceled order, the order number and items purchased.
In regards to returns and exchanges of product, there will only be a partial refund since the product cannot be used again. A new order will have to be placed in order to receive new product because these items are of a dairy content and a short expiration time frame. If packages are damaged or lost please inform the owner of this information. Action will be taken right away to find a solution for this issue from the carrier company. In the act of reporting this unfortunate event, please provide pictures of the damaged package and/or items. Refer to the contact us page for contact information.